Shipping policy
We currently ship within Australia, New Zealand and the United Kingdom.
Processing Times
All orders are processed within 1–3 business days from the time of purchase.
You will receive a confirmation email once your order has been dispatched, including tracking details.
During peak periods (such as launches or sales), processing times may be slightly extended.
Shipping Rates
Australia
- Standard Shipping: $9.95 AUD
- Free Shipping: On all orders over $120 AUD
New Zealand
- Standard International Shipping: $17 AUD
United Kingdom
- Standard International Shipping: $30 AUD
- Express International Shipping: $65 AUD
Shipping costs are calculated and displayed at checkout.
Please note that international customers may be responsible for any customs duties, import taxes or local fees charged by their country upon delivery.
Delivery Timeframes
Australia
- Metro areas: 2–5 business days
- Regional areas: 3–8 business days
New Zealand
- Estimated delivery: 5–10 business days
United Kingdom
- Standard Shipping: 6–12 business days
- Express Shipping: 3–6 business days
Please note that delivery times are estimates only and may vary due to customs processing, courier delays or peak shipping periods.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can use this to track your delivery directly with the courier.
Shipping Partners
We use trusted delivery partners such as Australia Post, Sendle and international courier providers to ensure your order arrives safely and efficiently.
Incorrect Address Details
Please ensure your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error, please contact us as soon as possible and we will do our best to assist before dispatch.
Lost or Delayed Parcels
While we work closely with our shipping partners, delays can occasionally occur.
If your order appears lost or significantly delayed, please contact us and we will assist in resolving the issue with the courier.
Please note that once parcels are handed to the shipping carrier, delivery timeframes are outside of our control.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, taxes or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in our shipping rates or product pricing.
We recommend checking with your local customs office prior to placing an order if you are unsure about potential charges.
Contact Us
If you have any questions about your order or shipping, please reach out to us at:
We’re always happy to help.